Privacy Policy

Effective Date: 20 June 2026
Last Updated: 20 June 2026

Tair Al Buraq Technical Services LLC (“Tair Al Buraq,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quotation, booking a service, or contacting our team.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit buraqtech.ae or communicate with us through our website, telephone, WhatsApp, email, or social media channels.

Tair Al Buraq Technical Services LLC provides technical services, home maintenance, renovation, handyman, carpentry, plumbing, electrical, AC maintenance, painting, and property improvement services across Dubai.

Business Address: Dubai Marina, Al Hubob Street, Dubai, United Arab Emirates
Phone: +971 55 992 1877
Email: info@buraqtech.ae
Website: https://buraqtech.ae/

We may collect personal information when you use our website, submit an enquiry, request a quotation, book a service, or contact us.

This information may include:

• Your name
• Phone number
• Email address
• Property address or service location
• Details about your requested service or project
• Photos, videos, measurements, or other information you voluntarily provide for a quotation
• Communication records, including emails, WhatsApp messages, calls, and form submissions
• Technical information, such as IP address, browser type, device information, and pages visited on our website

We use your information only where necessary to operate and improve our services. This may include:

• Responding to enquiries and quotation requests
• Scheduling site visits, technicians, repairs, maintenance, or renovation work
• Preparing quotations, invoices, and service records
• Communicating about appointments, project updates, and customer support
• Improving our website, services, and customer experience
• Maintaining business records and meeting legal, accounting, or regulatory obligations
• Protecting our business, customers, website, and users from fraud, misuse, or security issues

We do not sell your personal information to third parties.

With your consent, we may contact you about our services, maintenance offers, promotions, or relevant updates by email, telephone, or WhatsApp.

You can opt out of marketing communications at any time by contacting us at info@buraqtech.ae or by following the unsubscribe instructions in the relevant message. Even if you opt out of marketing, we may still contact you regarding an active booking, quotation, project, invoice, or service request.

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site, and improve performance.

Cookies may collect information such as:

Pages viewed
Time spent on the website
Browser and device type
Approximate location based on IP address
Referral source

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain website features.

If we use third-party analytics, advertising, or tracking tools, those providers may process limited technical information in accordance with their own privacy policies.

We may share personal information only when necessary with trusted parties who help us provide our services, including:

• Technicians, employees, subcontractors, or service partners involved in your project
• Website hosting, email, CRM, booking, communication, or analytics providers
• Payment, accounting, or invoicing providers, where applicable
• Government authorities, regulators, legal advisers, or law-enforcement agencies when required by law

We require service providers to handle information responsibly and only for the purpose of providing their services to us.

We take reasonable technical, organisational, and administrative measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online form, email system, or electronic transmission can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through public or unsecured channels.

We keep personal information only for as long as necessary to:

• Respond to your enquiry
• Provide requested services
• Maintain project, quotation, invoice, warranty, and customer-service records
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes or enforce agreements

When information is no longer required, we will securely delete, anonymise, or archive it where appropriate.

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion of information where legally appropriate
• Object to certain uses of your information
• Ask questions about how we process your personal information

To make a request, contact us at info@buraqtech.ae. We may need to verify your identity before responding.

Our website may contain links to third-party websites or social media platforms, including Facebook and Instagram. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Tair Al Buraq Technical Services LLC
Dubai Marina, Al Hubob Street, Dubai, United Arab Emirates
Phone: +971 55 992 1877
Email: info@buraqtech.ae
Website: https://buraqtech.ae/